Shipping Policy

Last updated: July 7, 2026

At Orvadel, we aim to provide clear information about order processing, shipping methods, delivery estimates, and applicable delivery charges.

Please review this Shipping Policy before placing an order.

1. Shipping Destination

Orvadel primarily serves customers in the United States.

Free standard ocean freight is available to eligible delivery addresses in the contiguous United States.

Orders to Alaska, Hawaii, U.S. territories, or destinations outside the contiguous United States are not covered by our free standard ocean freight offer unless Orvadel confirms otherwise in writing.

Please contact support@orvadel.com before placing an order for a destination outside the contiguous United States so that we can confirm service availability and applicable shipping charges.

2. Business Days

Unless otherwise stated, all processing and shipping timelines expressed in business days refer to Monday through Friday and exclude weekends and public holidays.

3. Order Processing Time

Standard orders are typically processed within 7–12 business days.

Processing may include order review, product preparation, product inspection, packaging, and shipping coordination.

Once applicable shipping or tracking information becomes available, we will send an update to the email address associated with your order.

Made-to-order or customized products may require additional production time. If additional production time applies, we will provide or confirm an updated estimated timeline.

4. Estimated Delivery Time

Total delivery time consists of processing time plus transit time.

Total Delivery Time = Processing Time + Transit Time

Estimated transit times are:

Air Freight with FedEx or UPS Final-Mile Delivery: 7–15 business days.

Ocean Freight with Final-Mile Trucking:
Approximately 20–25 business days.

These are estimated transit times and do not include the standard 7–12 business day processing period.

Made-to-order or customized products may require additional production time.

Delivery estimates are not guaranteed and may be affected by customs processing, carrier operations, severe weather, port congestion, destination access, or other circumstances outside our reasonable control.

5. Standard Ocean Freight

Orvadel offers free standard ocean freight to eligible delivery addresses in the contiguous United States.

Standard ocean freight may include ocean transportation, customs processing, and final-mile trucking, depending on the shipment.

Tracking may not update continuously during the ocean transit portion of the shipment. Tracking activity may begin or resume after customs clearance and handoff to the applicable final-mile carrier.

For shipments arranged by Orvadel under our standard ocean freight service, Orvadel covers the standard ocean freight charges and applicable import duties associated with that shipment.

Optional or additional delivery services are not included unless specifically stated.

6. Air Freight

Air freight is available as an optional paid upgrade for eligible orders.

Estimated air freight transit time is 7–15 business days after processing and shipment.

Air freight shipments may be delivered by FedEx or UPS after applicable customs clearance and carrier handoff.

The customer is responsible for the applicable air freight charge.

The air freight cost will be disclosed and confirmed before the upgrade is arranged or charged.

For air freight shipments arranged by Orvadel, Orvadel covers applicable import duties unless otherwise disclosed before purchase.

7. White Glove Delivery

White Glove Delivery is an optional paid service available for eligible furniture items and selected delivery areas.

The service may include:

• Delivery to your room of choice
• Professional assembly of the purchased furniture item
• Removal of product packaging materials after assembly

White Glove Delivery starts at $299.

The final service fee may vary depending on:

• Product size and weight
• Delivery address
• Floor level
• Stair or elevator access
• Room location
• Site access
• Assembly requirements

The final White Glove Delivery fee will be confirmed before the service is scheduled or charged.

No White Glove Delivery fee will be charged without confirmation of the applicable service and price.

White Glove Delivery does not include wall mounting, electrical work, plumbing work, structural modifications, moving existing furniture, or disposal of old furniture unless specifically confirmed in writing.

If White Glove Delivery is unavailable for your selected product or location, we will notify you before arranging the service.

8. Tracking Information

Tracking information will be provided when it becomes available for the applicable shipping stage.

For ocean freight shipments, tracking may not update during the ocean transit portion of the shipment.

Final-mile tracking may become active after customs clearance and carrier handoff.

If you have questions about your order status, contact support@orvadel.com and include your order number.

9. Taxes and Import Duties

For standard ocean freight shipments arranged by Orvadel to eligible addresses in the contiguous United States, Orvadel covers applicable import duties and standard ocean freight charges.

For air freight shipments arranged by Orvadel, Orvadel covers applicable import duties, while the customer is responsible for the confirmed air freight charge.

Applicable sales tax, if required, may be calculated or collected during checkout or as otherwise required by law.

10. Assembly

Assembly requirements vary by product.

Please review the applicable product page for available product and assembly information.

Standard product prices do not include professional assembly or installation unless specifically stated.

Optional White Glove Delivery may include assembly of the purchased furniture item when confirmed as part of the service.

11. Order Cancellations

Orders may be canceled free of charge within 24 hours after placement, provided that processing, customization, production, or shipment has not begun.

After 24 hours but before shipment, a cancellation may be approved depending on the order status.

If a cancellation is approved after the first 24 hours, a 10% cancellation fee applies to cover processing, restocking, and material preparation costs.

Once an order has shipped, it cannot be canceled.

Eligible products may be returned after delivery in accordance with our Return & Refund Policy.

Custom and made-to-order products cannot be canceled once production begins.

To request a cancellation, contact support@orvadel.com as soon as possible and include your order number.

12. Order Changes

Please contact us within 24 hours after placing your order if you need to request a change.

We will review the current order status and determine whether the requested change can still be made.

Order changes are not guaranteed.

Changes may not be possible after processing, customization, production, or shipment has begun.

Changes to custom or made-to-order products may affect the final price and production timeline.

13. Transit Damage

Please inspect your shipment carefully upon delivery.

If your item arrives with transit damage, contact support@orvadel.com within 7 days after delivery.

Please provide:

• Your order number
• The item name and quantity affected
• Clear photos or videos of the damaged item
• Photos of the original packaging
• Photos of visible damage to the box or crate
• A carrier notation or other carrier information, if available

If damage is visible at delivery, please accept the shipment and mark it as "damaged upon arrival" with the carrier when possible.

Transit damage claims reported more than 7 days after delivery may not be eligible under our delivery damage claim process.

14. Returns After Delivery

For eligible post-delivery returns, please review our Return & Refund Policy.

Do not send a product back without prior return authorization and return instructions from Orvadel.

15. Contact Us

Phone: +1 (971) 895-5034

Email: support@orvadel.com

Support Hours: Monday–Friday, 9:00 AM–7:00 PM PT

Business Address:
1109 Oak Park Dr, Ste 155
Fort Collins, CO 80525
United States

Orvadel is operated by ORVADEL INC.