Frequently Asked Questions

Find answers to common questions about Orvadel orders, shipping, delivery, returns, warranty coverage, and customer support.

Will all items in my order be delivered together?

We try to coordinate items in the same order whenever practical. However, products may be shipped separately because of product availability, package size, production schedules, or different shipping arrangements.

If your order is divided into multiple shipments, shipping or tracking information will be provided as it becomes available.

How do I know if Orvadel has received my order?

After you place an order, an order confirmation will be sent to the email address provided during checkout.

The confirmation includes your order number and order summary. Please review the information carefully and keep the email for your records.

If you do not receive an order confirmation within 24 hours, please check your spam or junk folder and confirm that you entered the correct email address during checkout.

You may also contact us at support@orvadel.com for assistance.

How can I check my order status?

We will send shipping or tracking information by email when your order reaches the applicable shipping stage and tracking information becomes available.

Tracking may not update continuously during the ocean transit portion of an international freight shipment. For ocean freight orders, tracking activity may begin or resume after customs clearance and handoff to the final-mile carrier.

For order status assistance, please contact support@orvadel.com and include your order number.

How long does delivery take?

Total delivery time consists of processing time plus transit time.

Standard order processing time is typically 7–12 business days.

Estimated transit times are:

Air Freight with FedEx or UPS Final-Mile Delivery: 7–15 business days.

Ocean Freight with Final-Mile Trucking: Approximately 20–25 business days.

Total Delivery Time = Processing Time + Transit Time

Made-to-order or customized products may require additional production time. If additional time applies to your order, we will provide or confirm an updated estimated timeline.

Delivery estimates are not guaranteed and may be affected by customs processing, carrier operations, severe weather, port congestion, destination access, or other circumstances outside our reasonable control.

Is standard shipping free?

Orvadel offers free standard ocean freight to eligible delivery addresses in the contiguous United States.

Orders to Alaska, Hawaii, U.S. territories, or destinations outside the contiguous United States are not automatically covered by our free standard ocean freight offer.

Please contact support@orvadel.com before placing an order for a destination outside the contiguous United States so that we can confirm shipping availability and applicable charges.

Air freight is an optional paid upgrade.

White Glove Delivery is also an optional paid service available for eligible products and selected service areas.

Please review our Shipping Policy for complete shipping information.

Do I have to pay import duties?

For standard ocean freight shipments arranged by Orvadel to eligible addresses in the contiguous United States, Orvadel covers applicable import duties and standard ocean freight charges.

For air freight shipments arranged by Orvadel, Orvadel covers applicable import duties, while the customer is responsible for the confirmed air freight charge.

Applicable sales tax, if required, may be calculated or collected during checkout or as otherwise required by law.

Can I cancel my order?

Orders may be canceled free of charge within 24 hours after placement, provided that processing, customization, production, or shipment has not begun.

After 24 hours but before shipment, a cancellation may be approved depending on the current order status. If approved, a 10% cancellation fee applies.

Once an order has shipped, it cannot be canceled. Eligible products may be returned after delivery in accordance with our Return & Refund Policy.

Custom and made-to-order products cannot be canceled once production begins.

Please contact support@orvadel.com as soon as possible if you need to request a cancellation.

Can I change my order?

Please contact us within 24 hours after placing your order if you need to request a change.

We will review the current order status and determine whether the requested change can still be made.

Order changes are not guaranteed and may not be possible after processing, customization, production, or shipment has begun.

Changes to custom or made-to-order products may also affect the final price and production timeline.

What is your return policy?

Eligible products may be returned within 30 days after delivery.

Returned products must meet the eligibility and condition requirements stated in our Return & Refund Policy.

For approved non-defective returns, the customer is responsible for return shipping costs and a 10% restocking fee applies.

Custom products, made-to-order products, final sale products, and certain used, assembled, modified, or damaged products are generally not eligible for return unless the product arrives damaged, has an eligible manufacturing defect, is incorrect, or does not match confirmed custom specifications.

Please contact support@orvadel.com before returning any product.

Do not send a product back without prior return authorization and return instructions from Orvadel.

Who pays return shipping costs?

For non-defective returns, the customer is responsible for return shipping costs.

Examples include:

Change of mind
Buyer's remorse
Incorrect size selected by the customer
Color or style preference
An order the customer no longer wants after shipment

Return shipping costs vary depending on the product size, weight, return location, and freight carrier requirements.

If Orvadel confirms that an incorrect product was shipped or approves a claim involving eligible transit damage or an eligible manufacturing defect, Orvadel will cover the required return or replacement shipping cost.

Please review our Return & Refund Policy for complete details.

Is there a restocking fee?

A 10% restocking fee applies to approved non-defective returns.

A 10% cancellation fee also applies to an approved cancellation made after the first 24 hours and before shipment.

The standard non-defective return restocking fee does not apply to an approved claim involving:

Transit damage
An eligible manufacturing defect
An incorrect item shipped by Orvadel

What should I do if my item arrives damaged?

Please inspect your product carefully upon delivery.

If your item arrives with transit damage, contact support@orvadel.com within 7 days after delivery.

Please provide:

Your order number
The product name and quantity affected
Clear photos or videos of the damaged product
Photos of the original packaging
Photos of visible damage to the box or crate
A carrier damage notation or other carrier information, if available

If damage is visible at delivery, please accept the shipment and mark it as "damaged upon arrival" with the carrier when possible.

After review, an eligible transit damage claim may be resolved through replacement parts, product replacement, repair support, approved repair reimbursement, a partial refund, or another appropriate solution based on the circumstances.

Transit damage claims reported more than 7 days after delivery may not be eligible under our delivery damage claim process.

What should I do if my product has a manufacturing defect?

If you believe your product has a manufacturing defect, please contact support@orvadel.com within 30 days after delivery.

Please provide:

Your order number
A clear description of the issue
Clear photos or videos showing the issue
Photos of the product label and packaging, if available

After review, an eligible manufacturing defect claim may be resolved through replacement parts, repair support, approved repair reimbursement, product replacement, a partial refund, or another appropriate solution.

Eligible manufacturing-related issues reported after the first 30 days may be reviewed under our 2-Year Limited Furniture Warranty, if applicable.

Do Orvadel products come with a warranty?

Eligible furniture purchased from orvadel.com is covered by our 2-Year Limited Furniture Warranty for eligible manufacturing defects under normal residential use.

The standard warranty does not cover normal wear and tear, accidental damage, misuse, improper assembly, unauthorized modification, or other exclusions stated in our Warranty Policy.

Commercial, hospitality, rental, staging, office, retail, showroom, and other non-residential uses are not automatically covered by the standard residential warranty.

For trade or commercial project orders, any applicable commercial or project-specific warranty terms must be confirmed by Orvadel in writing before purchase.

Please review our Warranty Policy for complete coverage requirements and exclusions.

Do you offer White Glove Delivery?

Yes. Optional paid White Glove Delivery is available for eligible furniture items and selected service areas.

The service may include:

Delivery to your room of choice
Professional assembly of the purchased furniture item
Removal of product packaging materials after assembly

White Glove Delivery starts at $299.

Final pricing depends on the product size and weight, delivery location, floor level, stair or elevator access, room location, site access, and assembly requirements.

The final White Glove Delivery fee will be confirmed before the service is scheduled or charged.

White Glove Delivery does not include wall mounting, electrical work, plumbing work, structural modifications, moving existing furniture, or disposal of old furniture unless specifically confirmed in writing.

Please review our Shipping Policy for complete service details.

Do you offer custom furniture?

Selected products may be available with custom dimensions, materials, colors, finishes, or configurations.

Please contact support@orvadel.com before placing an order to confirm customization availability, pricing, specifications, and estimated production time.

Custom and made-to-order products may require additional production time and cannot be canceled once production begins.

They are also generally non-returnable except where the product arrives with eligible transit damage, has an eligible manufacturing defect, is incorrect, or does not match the confirmed order specifications.

Do you have a Trade Program?

Yes. The Orvadel Trade Program is available to qualified design and trade professionals.

The program may be suitable for:

Interior designers and decorators
Architects and design studios
Home stagers
Property developers and builders
Hospitality professionals
Commercial interior projects
Furniture retailers and showrooms
Other qualified design or trade businesses

Approved trade clients may receive preferred pricing, project support, product information, customization assistance, and coordinated ordering.

Trade or commercial orders may be subject to project-specific pricing, lead times, shipping arrangements, and warranty terms confirmed in writing before purchase.

Please visit our Trade Program page or contact support@orvadel.com for more information.