Frequently asked questions
Would my order be delivered together, if 1 ordered many items?
A: Typically, we pack them up and ship them together.
If there is an expedited need, we will ship them separately.
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How to Check My Order Status?
A: You will receive an email when your order ships. If you would like to be kept informed, please feel free to contact us.
How Do l Know If You've Received My Order?
A: If you have placed an order, we will send a confirmation email to the email address you have provided. This will include an order number - this is your reference number in case you have any questions about your order. Please check the order summary to confirm that your order details are correct and save the email as a receipt for your purchases. If you do not receive an email within 24 hours, please first check that your email address is correct and then check for spam or contact us.
I received a defective product. What should I do?
We are sorry if your item arrives with a defect. Please inspect your order carefully after delivery and contact us within 30 days after receiving your order if you believe the product has a manufacturing defect.
To help us review your claim, please email support@orvadel.com with the following information:
Your order number or original order confirmation
The item name, item number, and quantity affected
A clear description of the issue
Photos or videos clearly showing the defect
Photos of the product label and packaging, if available
After we review your claim, eligible manufacturing defects may be resolved through replacement parts, product replacement, exchange, repair support, partial refund, or another appropriate solution depending on the situation.
Manufacturing defects reported more than 30 days after delivery may be handled under our 2-Year Limited Furniture Warranty, if applicable.
What should I do if my item arrives damaged during delivery?
We are sorry if your item arrives damaged during delivery. Please inspect your order carefully upon delivery and contact us within 7 days after delivery if you notice any transit damage.
To help us review your claim, please email support@orvadel.com with the following information:
Your order number or original order confirmation
The item name and quantity affected
Clear photos or videos showing the damaged item
Photos of the original packaging, including the box, crate, labels, and any visible damage
A note from the carrier, if available
If the damage is visible at the time of delivery, please accept the delivery and mark the shipment as “damaged upon arrival” with the carrier when possible.
After we review your claim, eligible transit damage cases may be resolved through replacement parts, product replacement, repair support, partial refund, or another appropriate solution depending on the situation.
Transit damage claims reported more than 7 days after delivery may not be eligible for coverage.
How long does delivery take?
A: The total delivery time is a combination of processing and shipping time. Estimated delivery times by shipping method are:
Air Freight (FedEx / UPS Final Mile)7–15 business days
Ocean Freight + Final Mile Trucking4–5 weeks
Total Delivery Time = Processing Time (7–12 business days)+ Shipping Time
Do your products come with a warranty?
A: Yes. We offer a 2 years limited warrantycovering manufacturing defects.