Warranty Policy
Last updated: July 7, 2026
2-Year Limited Furniture Warranty
Orvadel offers a 2-year limited warranty on eligible furniture purchased from orvadel.com.
The standard warranty applies to the original purchaser and begins on the date the product is delivered.
It covers eligible manufacturing defects in materials, workmanship, or furniture components under normal residential use.
This is a limited warranty and is subject to the coverage requirements and exclusions stated below.
1. What Is Covered
Eligible manufacturing-related issues may include defects involving:
- Materials
- Workmanship
- Structural components
- Furniture hardware or fittings
- Product components that fail because of a manufacturing defect
The existence of a product issue does not automatically mean that the issue is a manufacturing defect.
Orvadel will review the submitted information to determine whether the claim is eligible under this warranty.
2. Available Warranty Solutions
If a warranty claim is approved, Orvadel will provide an appropriate solution based on the nature and extent of the issue.
A solution may include:
- Replacement parts
- Repair guidance
- Approved repair reimbursement
- Product replacement when necessary and available
- Another reasonable solution determined after review
The appropriate solution will depend on the product, defect, part availability, and circumstances of the claim.
Replacement parts or replacement products, if applicable, will be shipped after the claim is approved.
Estimated delivery time may vary depending on product or part availability, production requirements, shipping method, and destination.
3. Transit Damage
Transit damage is handled separately from the standard warranty process.
Please inspect your product carefully upon delivery.
If your product arrives damaged during transportation, contact support@orvadel.com within 7 days after delivery.
Provide clear photos of the product, original packaging, and any visible damage to the box or crate.
Transit damage claims reported more than 7 days after delivery may not be eligible under our delivery damage claim process.
Please review our Return & Refund Policy for additional transit damage information.
4. Manufacturing Defects Within the First 30 Days
If you believe your product has a manufacturing defect, contact support@orvadel.com within 30 days after delivery.
Please provide:
- Your order number
- A clear description of the issue
- Clear photos or videos showing the issue
- Photos of the product label and packaging, if available
After review, an eligible claim may be resolved through replacement parts, repair support, approved repair reimbursement, product replacement, partial refund, or another appropriate solution.
5. Warranty Claims After 30 Days
After the first 30 days following delivery, eligible manufacturing-related product issues may be reviewed under this 2-Year Limited Furniture Warranty.
To submit a claim, email support@orvadel.com and provide:
- Your order number
- Your name and contact information
- A detailed description of the issue
- Clear photos or videos showing the problem
- Photos of the product label, if available
We generally aim to respond to an initial warranty inquiry within 1 business day.
Additional photos, videos, measurements, or other information may be requested to evaluate the claim.
6. What Is Not Covered
The standard warranty does not cover damage, deterioration, or product issues caused by:
- Improper use
- Misuse
- Accidental damage
- Unauthorized modification
- Unauthorized repair
- Improper assembly
- Improper installation
- Failure to follow applicable product instructions
- Lack of reasonable care or maintenance
- Normal wear and tear
- Scratches caused by use
- Stains
- Dents
- Fading
- Pilling
- Discoloration caused by use or environmental exposure
- Exposure to excessive moisture
- Extreme temperatures
- Prolonged direct sunlight
- Unsuitable environmental conditions
- Damage caused by pets
- Damage caused by sharp objects
- Spills
- Chemicals or improper cleaning products
- Damage during customer-arranged transportation or relocation
- Commercial use
- Rental use
- Hospitality use
- Staging use
- Office or workplace use
- Retail or showroom use
- Other non-residential use
7. Residential and Commercial Use
The standard 2-Year Limited Furniture Warranty applies to eligible products under normal residential use.
Commercial, hospitality, rental, staging, office, retail, showroom, and other non-residential uses are not automatically covered under this standard warranty.
For an Orvadel Trade Program or commercial project order, any applicable commercial or project-specific warranty terms must be confirmed by Orvadel in writing before purchase.
Unless separate warranty coverage is confirmed in writing, the standard residential warranty does not provide commercial-use coverage.
8. Custom and Made-to-Order Products
Custom and made-to-order products are covered under this standard warranty for eligible manufacturing defects when the product is used under normal residential conditions.
A customer's confirmed choice of size, color, material, finish, or configuration is not considered a defect.
However, if the product received does not match the specifications confirmed in the applicable order, please contact us so that we can review the issue.
9. Proof of Purchase
Valid proof of purchase is required for warranty claims.
Accepted information may include:
- A valid Orvadel order number
- The email address used for the purchase
- Transaction information associated with the order
- Product label or packaging information, if requested
We may be unable to process a warranty claim if the applicable purchase cannot be verified.
10. Warranty Review
Submitting a warranty claim does not automatically mean that the claim has been approved.
Orvadel will review the information provided and may request additional evidence reasonably necessary to determine:
- The nature of the issue
- Whether the issue is manufacturing-related
- The condition and use of the product
- Whether the issue is covered by this warranty
A claim will be handled according to the applicable warranty terms and the circumstances of the product issue.
11. After the Warranty Period
After the 2-year limited warranty period ends, we may still be able to assist with product questions or replacement part requests when possible.
Replacement parts, repair costs, shipping charges, and other service costs after the warranty period may be the customer's responsibility.
12. Contact Us
Phone: +1 (971) 895-5034
Email: support@orvadel.com
Support Hours: Monday–Friday, 9:00 AM–7:00 PM PT
Business Address:
1109 Oak Park Dr, Ste 155
Fort Collins, CO 80525
United States
Orvadel is operated by ORVADEL INC.