Shipping policy

At Orvadel.com, we strive to provide a seamless and transparent shipping experience for all of our customers. Please review the information below regarding order processing times, delivery estimates, shipping methods, and our cancellation policy.

1. Business Days Only

All stated timelines refer to business days (Monday through Friday) and exclude weekends and public holidays.

2. Order Processing Time

Orders submitted through our website are typically processed within 7–12 business days. Once your order is ready for shipment, you will receive an email confirmation with your tracking number and carrier information.

Note: Made-to-order or customized furniture fixtures may require additional production time. We will contact you with an updated timeline if applicable.

3. Shipping Timeframes

The total delivery time is a combination of processing and shipping time. Estimated delivery times by shipping method are:

Shipping Method	Estimated Transit Time
Air Freight (FedEx / UPS Final Mile)	7–15 business days
Ocean Freight + Final Mile Trucking	4–5 weeks

Total Delivery Time = Processing Time + Shipping Time

Free standard ocean freight to the contiguous U.S.
Air freight upgrades and white-glove delivery are optional paid services.

4. Shipping Methods & Charges

Air Freight

Delivered by FedEx or UPS after customs clearance
Tracking becomes active after customs handoff
We cover the import duties, and the customer covers all shipping costs.

Ocean Freight + Final Mile Delivery

Ideal for large, heavy, or fragile items
Tracking may not update during sea transit; resumes after customs clearance
We cover all shipping costs and import duties

White Glove Delivery Service

White Glove Delivery is available for eligible furniture items and selected delivery areas.

This premium service includes:

Delivery to your room of choice
Professional assembly of the purchased furniture item
Removal of product packaging materials after assembly

White Glove Delivery service starts from $299. The final service fee may vary depending on the product size, weight, delivery address, floor level, room location, and assembly requirements.

The final White Glove Delivery fee will be clearly confirmed before your order is completed or before the service is scheduled. No White Glove Delivery fee will be charged without your confirmation.

Please note that White Glove Delivery does not include wall mounting, electrical work, plumbing work, structural modifications, moving existing furniture, or disposal of old furniture unless otherwise stated.

If White Glove Delivery is not available for your location or selected item, we will notify you before arranging delivery.

Free standard ocean freight to the contiguous U.S.
Air freight upgrades and white-glove delivery are optional paid services.

5.Regional Delivery Estimates

United States

Standard Shipping for any order.

Shipping time with Air Freight 7-15 days or Ocean Freight 4–5 weeks + handling time.

6.Taxes & Import Duties

Air Freight and Ocean Freight: We will cover all customs duties and sea freight costs, while air freight costs will be borne by the customer.

7. Assembly Notice

Most products do not require self-assembly after receipt. Our prices do not include installation or assembly services.

8. Order Cancellations

Orders can be cancelled free of charge within 24 hours of placement.
Cancellations after 24 hours will incur a 10% fee to cover restocking and material preparation.
Custom and made-to-order items are non-cancellable once production begins.

9. Shipped Orders Cannot Be Cancelled

Once an order has shipped, it is no longer eligible for cancellation. However, you may return the item in accordance with our Return Policy after it has been delivered.

10. Changing Orders

If your order has not yet shipped, please contact us within 24 hours at support@orvadel.com. We will do our best to arrange changes for you based on your order status. Cancellations after 24 hours will incur a 10% fee to cover restocking and material preparation.