Refund policy

Last updated: July 7, 2026

At Orvadel, customer satisfaction matters to us. We aim to provide clear return, refund, cancellation, and product claim procedures.

Please review this policy before placing an order.

1. 30-Day Return Window

We accept returns of eligible products within 30 days after delivery.

To qualify for a return, the product must be:

New and unused
Unassembled
Unmodified
Undamaged
Free from scratches, stains, odors, drilling, or other signs of use
Returned with the original packaging, parts, accessories, manuals, and protective materials
Accompanied by valid proof of purchase

Returned products must be in resalable condition.

Products that are used, assembled, modified, damaged after delivery, missing components, or returned without adequate original packaging may not be eligible for a refund.

2. Non-Returnable Products

Unless the product arrives damaged, has an eligible manufacturing defect, is incorrect, or does not match confirmed custom specifications, the following products are not eligible for return or exchange:

Custom products
Made-to-order products
Clearance products identified as final sale
Final sale products
Products damaged through use or normal wear and tear
Products that have been assembled, installed, drilled, or modified
Used products
Products returned without required components
Products returned without adequate original packaging

3. Order Cancellations

Orders may be canceled free of charge within 24 hours after placement, provided that processing, customization, production, or shipment has not begun.

After 24 hours but before shipment, cancellation may be approved depending on the current order status.

If a cancellation is approved after the first 24 hours, a 10% cancellation fee applies.

Once an order has shipped, it cannot be canceled.

Eligible products may be returned after delivery under this Return & Refund Policy.

Custom and made-to-order products cannot be canceled once production begins.

4. Return Shipping Costs

For non-defective returns, the customer is responsible for return shipping costs.

Examples of non-defective returns include:

Change of mind
Buyer's remorse
Incorrect size selected by the customer
Color or style preference
An order the customer no longer wants after shipment

Return shipping costs vary depending on the product size, weight, return location, and freight carrier requirements.

For large furniture returns, Orvadel will provide the approved return warehouse address and return instructions.

Depending on the product and location, Orvadel may coordinate a return freight carrier or may instruct the customer to arrange return transportation with an approved or suitable carrier.

For a non-defective return, the customer remains responsible for the applicable return shipping cost in either case.

If Orvadel coordinates return transportation for a non-defective return, the applicable transportation cost will be disclosed before pickup is scheduled and may be deducted from the refund where agreed or permitted.

A prepaid return label is not automatically provided for non-defective furniture returns.

If an approved return is required because Orvadel shipped an incorrect product or the product has eligible transit damage or an eligible manufacturing defect, Orvadel will cover the required return or replacement shipping cost.

5. Restocking Fee

A 10% restocking fee applies to approved non-defective returns.

The restocking fee also applies to an approved cancellation made after the first 24 hours and before shipment.

The applicable fee will be deducted from the refund amount.

The restocking fee does not apply to an approved claim involving:

Transit damage
An eligible manufacturing defect
An incorrect item shipped by Orvadel

6. Freight and White Glove Delivery Fees

Paid freight upgrades and White Glove Delivery fees are non-refundable after the applicable transportation or service has been completed.

For an approved non-defective return, an original optional delivery or service fee that has already been provided is not refundable.

This does not limit a customer's rights where a paid service was not performed as agreed.

7. Transit Damage

Please inspect your product carefully upon delivery.

If your product arrives damaged during transportation, contact support@orvadel.com within 7 days after delivery.

Please provide:

Your order number
The product name and quantity affected
Clear photos or videos of the damaged product
Photos of the original packaging
Photos of visible damage to the box or crate
A carrier notation or other carrier information, if available

If damage is visible at delivery, please accept the shipment and mark it as "damaged upon arrival" with the carrier when possible.

After review, an eligible transit damage claim may be resolved through:

Replacement parts
Product replacement
Repair support
Approved repair reimbursement
Partial refund
Another appropriate solution based on the circumstances

Transit damage claims reported more than 7 days after delivery may not be eligible under our delivery damage claim process.

8. Manufacturing Defects

If you believe your product has a manufacturing defect, contact support@orvadel.com within 30 days after delivery.

Please provide:

Your order number
A clear description of the issue
Clear photos or videos showing the issue
Photos of the product label and packaging, if available

After review, an eligible manufacturing defect claim may be resolved through:

Replacement parts
Repair support
Approved repair reimbursement
Product replacement
Partial refund
Another appropriate solution based on the circumstances

Eligible manufacturing defect issues reported after the first 30 days may be handled under our 2-Year Limited Furniture Warranty, if applicable.

9. Incorrect Products

If you receive a product that does not match your confirmed order, please contact support@orvadel.com as soon as possible.

Provide your order number and clear photos of the product and product label.

If Orvadel confirms that an incorrect product was shipped, we will provide an appropriate solution and cover the required return or replacement shipping costs.

10. How to Start a Return

Do not send a product back before contacting Orvadel.

To request a return, email support@orvadel.com and include:

Your order number
The product you wish to return
The reason for the return
Photos of the product
Photos of the original packaging
Your preferred resolution

We will review your request and provide return authorization and return instructions if the return is approved.

Products returned without authorization may not be accepted or refunded.

The correct return warehouse address will be included in the approved return instructions.

Do not send returns to our Fort Collins business address unless Orvadel specifically instructs you in writing to do so.

11. Return Packaging

The customer is responsible for following the approved return instructions and packaging the product appropriately for return transportation.

Whenever required under this policy, original packaging, protective materials, components, and accessories must be returned with the product.

Damage caused during return transportation because of inadequate packaging may affect refund eligibility.

12. Refund Processing

For an approved refund where no return shipment is required, Orvadel will process the refund within 3 business days after final approval.

For a return that requires the product to be sent back, Orvadel will process an approved refund within 7 business days after the returned product is received and inspected at the applicable warehouse.

Approved refunds are issued to the original payment method whenever possible.

After Orvadel processes a refund, the customer's bank, card issuer, or payment provider may require additional time to post the credit. Customers should generally allow up to 12 days to receive an approved refund, depending on the return process and the processing time of their financial institution.

13. Refund Amount

For an approved non-defective return, the refund amount may be reduced by:

The 10% restocking fee
Applicable return shipping costs for which the customer is responsible
Non-refundable optional delivery or service fees that have already been completed

Approved transit damage, eligible manufacturing defect, and incorrect-product claims are not subject to the standard non-defective return restocking fee.

14. Exchanges

Exchange availability depends on the product and current inventory.

Please contact support@orvadel.com to request an exchange.

Non-defective exchanges may be subject to return shipping costs and the applicable restocking fee.

Approved claims involving transit damage, eligible manufacturing defects, or an incorrect product will be handled based on the circumstances of the claim.