Refund policy

Return & Refund Policy

Our Promise to You

At Orvadel, customer satisfaction matters to us. We are committed to providing quality furniture, clear policies, and responsive support before and after your purchase.

If you are not satisfied with your order, please contact us. We will review your request and work with you to find a fair solution according to the policy below.

30-Day Returns

We accept returns of eligible items within 30 days after delivery.

To qualify for a return, the item must be:

• New and unused
• Unassembled, unmodified, and undamaged
• Free from scratches, stains, odors, drilling, or other signs of use
• Returned with all original packaging, parts, accessories, manuals, and protective materials
• Accompanied by valid proof of purchase

Returned items must be in resalable condition. Items that are used, damaged, altered, missing parts, or returned without proper packaging may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned, exchanged, or canceled unless they arrive damaged, defective, or incorrect:

• Custom or made-to-order items
• Clearance items
• Final sale items
• Items damaged through normal wear and tear after delivery
• Items that have been assembled, installed, drilled, modified, or used
• Items returned without original packaging or required components

Return Shipping Costs

For non-defective returns, including buyer’s remorse, wrong size selection, color preference, change of mind, or order cancellation after shipment, the customer is responsible for return shipping costs.

If the return is due to our error, such as receiving a damaged, defective, or incorrect item, Orvadel will cover the required return or replacement shipping costs.

Return shipping costs may vary depending on the item size, weight, location, and carrier service selected.

Restocking Fee

A 10% restocking fee applies to non-defective returns, including returns caused by buyer’s remorse, order changes, or cancellations after the order has been processed or shipped.

This fee will be deducted from the refund amount.

The restocking fee does not apply to approved claims involving:

• Transit damage
• Manufacturing defects
• Incorrect items shipped by Orvadel

Freight and White Glove Delivery Fees

Freight carrier charges and White Glove Delivery service fees are non-refundable once the service has been completed.

If a return is approved for a non-defective item, the original delivery service fee, if applicable, will not be refunded.

Damaged During Delivery

Please inspect your item carefully upon delivery.

If your item arrives damaged due to transit, please contact us within 7 days after delivery and provide:

• Your order number
• Clear photos of the damaged item
• Clear photos of the original packaging
• Photos of any visible damage to the box or crate
• A note from the carrier, if available

If damage is visible at delivery, please accept the delivery and mark the shipment as “damaged upon arrival” with the carrier when possible.

Eligible transit damage claims may be resolved through replacement parts, replacement products, repair reimbursement, partial refund, or another appropriate solution depending on the situation.

Claims reported more than 7 days after delivery may not be eligible for transit damage coverage.

Manufacturing Defects

If you believe your item has a manufacturing defect, please contact us within 30 days after delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the defect
• Photos of the product label and packaging, if available

After review, eligible manufacturing defect claims may be resolved through replacement parts, product replacement, repair reimbursement, partial refund, or another appropriate solution.

After the 30-day defect claim window, eligible product issues may be handled under our Warranty Policy, if applicable.

Proof of Purchase

A valid proof of purchase is required for all returns, exchanges, refunds, or warranty-related claims.

Accepted proof of purchase may include:

• Valid Orvadel order number
• Email address used at the time of purchase
• Transaction ID from the payment method used
• Product label or packaging photos, if requested

We are unable to process returns, exchanges, or refunds without valid proof of purchase.

Return Process

To start a return, please contact us at support@orvadel.com before sending any item back.

Please include:

• Your order number
• The reason for return
• Photos of the item and packaging
• Your preferred resolution

After reviewing your request, we will provide return instructions if your return is approved.

Please do not send items back without return authorization. Items returned without authorization may not be accepted or refunded.

The correct return warehouse address will be provided in the return authorization instructions. Please do not send returns to our business address unless we specifically instruct you to do so.

Refund Processing Time

For approved refund-only requests where no return shipment is required, refunds will be processed within 3 business days after approval.

For returns that require the item to be shipped back, refunds will be processed within 7 business days after the returned item is received and inspected at our warehouse.

Refunds will be issued to the original payment method. Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear in your account.

Order Changes and Cancellations

You may request to modify or cancel your order within 24 hours after placing the order, as long as the order has not yet been processed, customized, or shipped.

Once an order has been processed, customized, or shipped, changes or cancellations may not be possible. If approved, a 10% restocking fee may apply.

Custom or made-to-order items cannot be canceled once production has started.

If a discount code or voucher was used on the original order, the discount value will not be redistributed after partial cancellation. Remaining items will keep their original applied discount value. Discount codes and vouchers are single-use and non-transferable unless otherwise stated.

Exchanges

We may offer exchanges for eligible items within 30 days after delivery, subject to product availability.

For non-defective exchanges, the customer is responsible for return shipping and any price difference between the original item and the replacement item.

If the exchange is due to a damaged, defective, or incorrect item, Orvadel will cover the required replacement shipping costs after the claim is approved.

Why We Charge a Restocking Fee

Furniture returns require careful handling, inspection, repackaging, storage, and restocking. Many returned items cannot be resold as new if they are not properly packaged or are damaged during return transit.

To help cover these operational and material costs, a 10% restocking fee applies to non-defective returns, order changes, or cancellations after processing.

This fee does not apply to approved claims involving transit damage, manufacturing defects, or incorrect items shipped by Orvadel.

Contact Us

If you have any questions about returns, refunds, exchanges, or order cancellations, please contact us:

Phone: +1 808 206 5979
Email: support@orvadel.com
Hours: Monday–Friday, 9:00 AM–7:00 PM
Time Zone: Los Angeles Time
Business Address: 1109 Oak Park Dr Ste 155, Fort Collins, CO 80525, United States